2017 Call Center Fraud Report

Even with the rise of the internet and mobile apps, businesses still rely on the call center to provide quick, easy customer service and other vital services. Yet, they have neglected to modernize call center security. As a result, the phone channel has become a primary target for fraudulent activity, some of which proves fatal to the protection of client data and consequently, brand reputation.

Pindrop, a leader in voice fraud prevention and authentication, released the 2017 Call Center Fraud Report to provide insight into today's fraudulent statistics, the scope of fraud calls and weaknesses in the system, external factors that aid the process, and industries that are highly targeted by fraudsters.

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